Your hospital bill will include all of the hospital charges for treatment and services rendered to you. The bill does not include physician charges involved in your care such as: your personal physician, pathologist, anesthesiologist, emergency physician, surgeon, radiologist or other physicians’ consultants. You will receive separate bills from these physicians.
As a courtesy to our patients, we will be happy to bill your insurance carrier for you; however, payment is the ultimate responsibility of the patient. If payment by the carrier is not received within 45 days, you may be asked to file a complaint against your insurance company. Please make sure our Admitting Department has collected all needed information before you leave the hospital. We will verify your insurance coverage either prior to or during your stay. Based upon this verification, we may ask you for a deposit at the time of service. To meet this prepayment, you may use MasterCard, VISA, Discover, personal check or cash. You will receive an itemized bill after discharge (Medicare or HMO recipients will receive an itemized bill upon request). If you have any questions about your bill, please contact our Business Office at (706) 596-4120 from 8 a.m. to 4:30 p.m. on Monday through Friday, or call the phone number listed on your statement.
Common Questions About Patient Billing
What do I do when I receive a bill from the hospital?
If your insurance information was given, you will receive a statement listing the charges and the amount that was billed to your insurance company. If insurance information was not given at time of service, you will receive an actual bill with the amount of the claim due to the hospital.
What should I do if I have insurance but it was not submitted at the time of service?
Please submit any insurance information to the business office within 3-5 days of the service if possible. You will need to bring in an actual copy of the insurance card or fax/mail a copy to the business office. You may also call Customer Service at (706) 596-4082. Be sure to do this as soon as possible because insurance companies have timeframes during which a claim must be submitted to them.
What if I have secondary insurance?
Once payment is received from your primary insurance, as a courtesy, we will send the claim to your secondary insurance.
How long does it take for an insurance company to pay?
We allow 30-45 days to receive payment from an insurance company.
